my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average We are so glad to hear you are happy with the service. 1. Footasylum Discount Code: 10% off Everything. 2023 Trustpilot, Inc. All rights reserved. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. 28 Feb. Up to 60% off at Footasylum during the half term sale. Ordered standard delivery, was dispatched the next day & arrived the day after. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Footasylum has collected 369 reviews with an average score of 1.86. . The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Suggested companies are based on peoples browsing tendencies. I have sent them back the undamaged trainers in a damaged box as I received them. Thanks. 124.99. Was looking everywhere but at her customers. One star as there is no 0 stars. Extremely moody.I've never seen such self absorbed people. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. That is great news that they arrived a day early!We hope to see you again very soon. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Ordered coats for 2 of my sons in the sale. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. On-time Delivery. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Replies to negative reviews in < 24 hours. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. If you don't like it, leave. Date of experience: 18 December 2022 Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Ordered almost 400 worth of clothes for my son on the 12th of December! Wore them only half a dozen times and the suede covering split along the line of the little toe crease. If you don't like it, leave. Delivery to Australia was super cheap and very very fast! I would definitely recommend and will be a returning customer. Also it was delivered to Republic of Ireland avoiding customs charges. Stay ahead of the game with the latest trainers and clothing from Footasylum. Thanks,Rebekah. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Happy from start to finish! Keep up the good work Terry!Thanks so much.Tanya. Once cleared, your points will turn into money off any future purchases. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! And would recommend to all my friends amd family. 2023 Trustpilot A/S. All in all, satisfied with my purchase and dealings with this shop. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. The range includes footwear, clothing and accessories for men, women and children. We use dedicated people and clever technology to safeguard our platform. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Price was unbelievable for what I got! You will receive a verification email shortly. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I ordered an item with Christmas delivery on 20th December and received an email confirmation. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Only response was we would receive a call within 8 hours - that was two days ago! Start your return online at the Footasylum website. Ordered some trainers at 10.30pm amd paid for next day delivery. 299.99. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. - Kristy Smitten, posted 11 months ago Get FREE UK delivery on all orders over 60 and FREE UK returns. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Treated myself to some new trainers and jogging bottoms in the sale! Been trying via live chat, what's app and calling HQ. Easy! Replies to negative reviews in < 24 hours. Price was unbelievable for what I got! Please provide a valid proof of purchase. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Bought a pair of Boss trainers at the end of November 2022. Verification can help ensure real people write reviews about real companies. My son lost out on his Christmas presents as a result. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Absolutely fuming with this company. In just a few steps, we'll have it sorted. - Rebecca Jones, posted 1 year ago Asked for a pair of trainerscould not even tell what the guy said. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. A simple full refund is all I wanted from the first time I was messed around!! I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Ordered coats for 2 of my sons in the sale. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Ordered it on Monday and it was delivered on Tuesday. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Avoid this store at all costs. Ordered Nike trainers. Will not use again. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would not recommend. Here are 8 tips for writing great reviews. Replies to negative reviews in < 24 hours. If this was my store, they would all be sacked. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Ordered Nike trainers. Here are 8 tips for writing great reviews. Totally amazing service cannot fault. Over 90 off RRP. Easy! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. No greeting, no please, no thank you. Wow! Nike Retro Fleece Jogger 4083633700 Mens Sportswear. This arrived within only two working days and all items were delivered intact and all there. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Date of experience: January 04, 2023. One very disappointed son this Xmas! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Anyone can write a Trustpilot review. To break them up politely to ask for helpit was like I had sowrn at them. Still over 300 down! 2. Received 2 small refunds for I don't know what! It goes against our guidelines to offer incentives for reviews. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Anyone can write a Trustpilot review. Happy from start to finish! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Did have returns but again no problems, straight forward and quick refund. Rolling eyes, rude attitude. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Newsletter subscription. Ordered item was faulty. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Unable to get in touch with anyone from customer service to resolve issue. very helpful as Liverpool didnt answer the phone. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. They also offer a WhatsApp device but it doesnt work. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Companies can ask for reviews via automatic invitations. This time, however, when I ordered, their courier choice was Yodel. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Companies can ask for reviews via automatic invitations. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We also ensure all reviews are published without moderation. I can't even point the blame at one member of staff because they were all terrible. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. We use dedicated people and clever technology to safeguard our platform. Courier. Beth is Home Editor for T3, looking after style, living and wellness. We often link to other websites, but we can't be responsible for their content. One star as there is no 0 stars. They all fit perfectly. I can't even point the blame at one member of staff because they were all terrible. In just a few steps, we'll have it sorted. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Very disappointing.Would never order from them again! Claim your profile to access Trustpilots free business tools and connect with customers. They have scribbled size 7 on it. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. That is great news about the fast delivery.We hope to see you again very soon. AVOID THIS COMPANY!!!! Up to 50% . Ordered standard delivery, was dispatched the next day & arrived the day after. UK Returns Free return by our courier service. Never again. I have worked in retail for over 15 years. That is great news about the fast delivery.We hope to see you again very soon. All rights reserved. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. We also ensure all reviews are published without moderation. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". In real life, they are dull, boring and have no character at all. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Popular Christmas FAQ Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. We spoke to Footasylum's senior leaders . Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Avoid this store at all costs. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. It's your job. Here are 8 tips for writing great reviews. All rights reserved. Get your sneaker fix anytime, anywhere with the Footasylum app. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Great sale and super quick on delivery. The North Face. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. It's great to hear you are happy with the coat and that the delivery was so quick. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. All students enjoy 10% off at Footasylum. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. I was taught to value customers, no matter what job I was in. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Package allegedly dispatched on 11th December and now reported as list in transit! As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. - Fred, posted 2 months ago Suggested companies are based on peoples browsing tendencies. No greeting, no please, no thank you. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We hope to see you shopping with us very soon. Was told that neither was possible because I didnt return them in the original shoe box! Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections.

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