After some trial and error I found that btinternet was objecting to my "signature" containing a link. Thank you, JW. Please check your email settings. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 26-08-2021 Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Virgin Media says email accounts are only available to current customers. So it seems to be something between Android and BT Mail. We shall never know, but fingers are firmly crossed that the service will return to normal. Thank you for your follow up. We always endeavour to grade correctly and. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. BT need to deal with this at a high level, NOT an individual user's account. Townman, Gandalf. I cannot send even the simplest of messages this morning. Not receiving @btinternet email. 13h52. 10-07-2019 on I can take the same message and copy it into gmail and send from there and it gets through with no problem. For those that aren't arriving, things obviously get a little more involved. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). 1) Set up an email address with a free service. - We do not send parcels to PO BOX addresses. Today all of our emails addresses would receive, but not send. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Many customers find the BT community forum is a great way of getting help. Thank you anyway. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. The worrying thing is I don't know how many other emails I'm not receiving. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Anyone else experienced this and got any suggestions on how to proceed? There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Thanks for your reply, Townman and thanks to Anne too. That is because he has a Virgin Media email address, which would be deleted if he switched away. In my view, the Postmaster group are doing it the wrong way round. However, give yourself enough time to smoothly switch over and you may find it is worth your while. The accounts work on BT Webmail, both to receive and send. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. But again got error messages which I now cant remember. Terms and conditions of the sale . Working on the theory that it was another case of BT doing something, I decided to leave it overnight. The other two people that are having the same problem are using Samsungs, but haven't said which model. It is they that should investigate why other email providers don't have this problem. Any ideas? BT internet email problem Hi. Email: timforrester@btinternet.com. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. A workaround would be to use another SMTP - for example gmail if you have a google account. 4) Send an email to your main contacts to let them know your new email address. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. on 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. I have entered the SMTP and IMAP details correctly but it still won't send. It might be worth changing your SMTP port to see if that helps. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I know that I haven't received most of the emails sent from btinternet.com addresses at all. This is a BT residential customer to customer forum. I expect that they are simply burying their heads in the sand and do not look at all. 11h05. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Log in issues. I consistently receive this warning:whenever I try. on If yes, we recommend that you check if the issue persists while on safe mode. 14h17, on There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. on Today all of our emails addresses would receive, but not send. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. 11h40. Please update the server configuration to continue connecting to this account", with the option to cancel or update. by We understand that you are experiencing issues sending emails. If everything works fine in webmail, you may need to check your program settings. 23-04-2021 by If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. One of the mails having been sent as long ago as April 4th. I changed "Authentication" to "Password" and clicked on "Save". Our standard shipping option is via Royal Mail airmail. Comic should be in the grade given in the listing title. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. 14-07-2019 I can't afford the risk.'. BT Email - best practices for postmasters and senders of email | BT Help, on I have the exact same problem. Those who leave have their email account terminated and closed 90 days later. on The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. What can be done to fix this problem please? Can I move my BT Email address to another account? If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Hi There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. What can we help with? Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter . I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Also one of the two that I received recently was sent in December. Have you had the chance to try the steps in the article below? 23-04-2021 on Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. If you're having problems, try logging in to webmail. 23-04-2021 13h37, on This has made me want to look a bit further and so I found the Community. How can we as customers get BTs attention and ensure that there is a fix? Sky allows former customers to keep their email account free of charge and indefinitely. This amount is subject to change until you make payment. I can send & receive the bt emails using the Samsung mail app. 15h04. 25-08-2021 Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I have a recent problem with my email service. After 3 years, then-current everyday prices for all services apply. Will post any update that I get. If I changed my email address I would be bound to lose something important. Looking through previous posts I see this has been a regular problem. It's reassuring not to be alone. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! on They also sent a test email from a PC using an outlook client and that didn't come through either. Then power on the phone and iPad and tell me if it still has the problem. Neither of these has solved my problem. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". What does this mean? 19-12-2022 mingoslkd, call While members are not getting emails, they do appear as posts on the Google Groups page. P.S. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 20h33 Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Many have had the same address since they first went online many years ago. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. BT are blocking the complete domain which the sender is sending from. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Hopefully, we can get this resolved quickly. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. We'll need to look into this and we'll get back to you next week. Has anyone experienced this problem. I have a group of 14 people set up under Outlook 365. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. No disrespect intended as your advice is probably based on years of experience of BTs service! I then asked them to login to BT webmail and send me another email and that one came through straight away. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. BT L1 agent wasn't able to resolve and it has been passed to their email support team. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Your post does not go to BT. 14h00, on 23-04-2021 Just one other thing that might be relevant. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 2. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I've got a "failed delivery message". We have received reports that emails to btinternet.comemail addresses are being blocked. on 14-07-2019 This morning I clicked on the email icon on my phone and was again asked to login. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. They must realise that they have a dreadful name. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Accounts that are inactive for six months . When this happens. 23-04-2021 'All of my contacts have it. 9h25 Sorry but how do I PM you, and what details do you need? I've rebooted twice and reinstalled Office 365 without success. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. on It takes a while to get a reply from the Postmaster but they will respond. The problem is also affected by the addressee. I have deleted the app and reinstalled it. Refunds. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Anyone else experiencing the same issues? You should however check that your email clients are using the correct settings as per this link. Why cant my email address have BT.com in the display name? If not, how do we get a moderator involved? You can link any BT email address to another broadband or Premium email billing account. Go back to: Email help. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 26-08-2021 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 09-07-2019 This sounds fiddly, but isn't necessarily. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Does anyone have any other suggestions please?? on https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 8h29. 6h21. 16:52 EST 04 Mar 2023. What does this mean? I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. on I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 16:52 EST 04 Mar 2023 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. RobbieMac. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 'I have always used the same email address,' says Dave, 79, from Cambridge. Some links in this article may be affiliate links. This is going to need looking at by their email support team. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 19h37 https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Does anybody have any idea how I can resolve this, other than changing ISP. We do not allow any commercial relationship to affect our editorial independence. All other emails to other systems have no issues. Have you had the chance to check if the issue persists on a different user account? Switching email address if you have never done so before can feel like a daunting task. 18h40. . I can send & receive on my work email account using the Outlook app. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 17h33. Any ideas? 19-12-2022 ), on The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Examination of the message heads of the delayed emails might be informative. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for the super fast analysis and reply. Just goes straight to outbox, then tries to send . You can send and receive messages, but not actively manage the account. 19h39. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Go back to . Incoming mail works, but unable to send anything. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Surface mail is also available; please e-mail us for . email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 19-12-2022 This is NOT 'A solution'. Can send emails fine from any other account. We have received reports that emails to btinternet.com email addresses are being blocked. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. 17h25. It seems that I can only send messages to my iCloud account from the iMac. Its probably not directly relevant to your problem, but who knows with Apple!! In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. That helps us fund This Is Money, and keep it free to use. This started suddenly about 5 or 6 weeks ago. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 6h00. 16h34. Thanks for the suggestion. I've got a "failed delivery message". About 4 days letter I get a reply saying the message could not be delivered. 26-08-2021 I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 I have cleared cache and data. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. We repeated the test and the same thing happened. 15h24. Something went wrong. It is very annoying, I hope you guys reach me out soon. Although port 587 will usually work, port 465 is the recommended port. The whole ISP domain is blocked. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. This will work as long as your old email account is still active. 10h38 Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. If that doesn't fix the problem, see the next section. It seems that my account SMTP setup was changed (without my input). I can send test messages to my iCloud e-mail but not other addresses. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. I am using the Outlook app on a Samsung phone. Various errors messages. 23-04-2021 It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. 11-07-2019 Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. For additional information, see the Global Shipping Program. Do other emails they send get to where they need to go? As soon as I removed that link all was well again. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. That sounds like something has been stuck in a queue somewhere. 23-04-2021 - last edited on Customer: replied 2 years ago. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. A forum where Apple customers help each other with their products. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Policies vary between broadband providers. Sadly not the same as my experience. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 15h31. Email headers can be found by looking at the email item's properties. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Thanks for the examples that have been provided so far. Sending or receiving email. We do not write articles to promote products. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday.

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