Avoid close contact with people who are sick. Thats everything that we can tell you about StubHubs returns and refunds policy! Customers can choose to keep their credits if they like. To learn more or opt-out, read our Cookie Policy. Thats quite the dramatic turnaround, considering less than a month has gone by. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Are there rules to follow when attending an event? This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. Followhim on Twitter at @ProofHearsay. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Gambling problem? All rights reserved. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Unless you want a refund)." SBNation.com. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Wheres that guaranteed refund? In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. StubHub's sole discretion (unless a refund is required by law)." 24. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Tel: 205.795.6588 See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . If you've purchased tickets, you'll . 3. If they are successful, the defendant pays the legal fees. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. StubHub is offering the retroactive refunds now because the live events industry is opening back up. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Were committed to guiding you towards the resources you need to answer questions about your event. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Suite 204 Tap Tickets in the navigation bar at the bottom. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Required fields are marked *. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. YouTubes privacy policy is available here and YouTubes terms of service is available here. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. StubHub updated their policy today. Today 3/27 #Stubhub updated their policy for CANCELED events. 8 Feb 2023. How do I get a refund from StubHub? StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Have already received refund from credit card. 2. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Join us for a free, virtual event for International Women's Day on March 8! But, unfortunately, most are canceled for now due to the coronavirus. You can also follow WPXI on Facebook and Twitter. pic.twitter.com/onFRrGVh6S. StubHub updated their policy today. * 21+ (19+ CA-ONT) (18+ NH/WY). Also, always look at the delivery date for the tickets to ensure they arrive before you leave . It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. StubHub's return policy is called the "FanProtect Guarantee". NO MORE REFUNDS. Receive a full refund of your purchase 2. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Sorry we couldn't be helpful. Kimmel says its not as hard as you might think. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Emily Walsh. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. If an event is rescheduled or postponed, your ticket will be good for the new date. Suite 1800 Financial Center NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. If the event is canceled and not rescheduled, you will get a refund. This Rewards Cash is ready to be used right now through the Vivid . If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Date of experience: 20 January 2023. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Refunds will be equal to the original purchase price. StubHub was pressing hard to get money. Yes However, there are some cases where StubHub may give you a refund, or even replacement tickets. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Kimmel says, legally, companies cant just change the rules due to COVID-19. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. That may be the best way to protect you, the fan, from StubHub. 5. Then theres the question of the legality of the move, beyond any ethical shortcomings. Our mission to make business better is fueled by readers like you. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. In March of 2020 t Unfortunately you will not be entitled to a refund. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Customer service all the way to your seat, 2000-2022 StubHub. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Community Rules apply to all content you upload or otherwise submit to this site. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. There's class action suits, that they violated their fan protect guarantee," Rossman said. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Some have received refunds, StubHub said, "in jurisdictions where they are required. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. 2875 Michelle Dr., Ste. Fax: 601.707.7913, 1 Timber Way If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Terms & Conditions. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Open the SeatGeek app. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. But is StubHub legal? Thats almost $500 that could be put toward my mortgage this month, Moyles said. Request to speak to a Vivid Seats agent. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Suite 101 How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on.

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