I purchased a device on the Access Wireless website and am having trouble with the device. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment. The mailing address you can return the unit to is: Philips Lifeline, 203 Avenue B, Youngwood PA, 15697. Lifeline also charges a $99 device fee for this on-the-go system, and then you choose between a $24.95 self-installation fee (recommended for most) or a $99 professional installation fee. Requires user account. 2. With options like fall detection and mobile pendants, there is a solution for every lifestyle. You can select the service option that fits your lifestyle and get fast, 24/7/365 access to help when you need it. A purchase of a Lifeline medical alert system includes access to its 24/7/365 North American-based Response Centers. CT 2. Please fill out the direct debit form and mail it back to us. (Lifeline doesnt get specific about range, unfortunately.). What do I need to use the cellular system? You are about to visit a Philips global content page. You can also e-mail aedsupport@philips.com. In the end, Lifeline is a trusted brand, and for those who dont mind paying a little bit extra, its a product that will likely not disappoint older adults or their caregivers. FYI: The length of time, or lie time, that someone who has fallen and is unable to get up on their own is significant. aspects of the Philips Lifeline service, push your Personal Help Button. If you value GPS location tracking and other neat caregiver features, you may want to check out our review of Aloe Care Health. Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. The company currently offers three medical alert systems: the HomeSafe Standard, HomeSafe with AutoAlert, and the On the Go mobile system. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. You can learn more about the brand background in our recent LifeLine review. Address 1000 Washington Street, Suite 600, Boston, MA 02118 Directions Phone Open from 8:45 a.m.-5 p.m., M-F (617) 305-3580 If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Andrea Nixon. Instructions for use Search by modality or product, or use the digital document number to find what you are looking for. Other brands sell lockboxes at similar prices. Your IP: A Complete Guide to Medical Alert Systems, Cyberbullying and Social Media Negativity, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, https://www.lifeline.philips.com/medical-alert-systems/fall-detection.html, https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information, Comes with a combination lock / stores a key for emergency personnel, An additional two-way talk communicator to extend the range in your home, An app-connected dispenser that releases medication doses at preset times, Fall Detection Included With an At-Home System. All other requests. Find detailed contact information to locate a distributor of Philips products in your region. Sitemap| Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. Table of Contents hide. It seems that you have searched for something else than we expected. If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. or contact your community caregiver. 108.169.181.185 If yes, we need the name of the technician. I look forward to experiencing the potential addition of location detection for caregivers on the Caregiver app. 111 Lawrence Street, Framingham, MA 01702. Unlike HomeSafe Standard, HomeSafe with AutoAlert has included fall detection with AutoAlert for an added $15 per month. Find an update for your device Our commitment to the mission of improving lives is intensified during these challenging times. Performance & security by Cloudflare. Access key account, product and service information as well as your available training opportunities from one place. Founded in 1984, Lifeline was the first company in North America to offer home medical alert systems. Select option 4, then option 3 for Parts Ordering, Availability, Pricing and Order Status. For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com, To order parts, please call Parts and Tech Support at 800-722-9377. HomeSafe with AutoAlert is identical to HomeSafe Standard except for the fall detection upgrade. Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. We have a Lifeline medical alert system to fit your unique needs. Some documentation requires user account. In addition, we maintain a separate business team that has no influence over our, Get 2 months free + 50% off fall detection, Get Free Shipping + One Free Month on Select Plans, How To Get a Medical Alert System for Free. Mon 6:00 AM - 7:00 PM; Tue 6:00 AM - 7:00 PM; Wed 6:00 . The wireless service is provided with the Lifeline service. This feature will bring peace of mind to caregivers of loved ones living with dementia, among other medical conditions. Lifeline has 24/7 monitoring centers based in the United States and Canada with about 200 care specialists who answer calls within an average of 20 seconds, according to Lifeline. Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. If you have your product at hand, please choose it's product group and category below. If I give you a Site ID, can you tell me when I purchased? Lifeline costs a minimum of $29.95 per month, which is about average for a medical alert system. We will be happy to work with you to resolve the issue and preserve your peace of mind. Unfortunately, GPS tracking for caregivers isnt part of the deal, unlike with some other brands. A unique extra that Lifeline offers is its medication dispenser. Average Philips Customer Service Representative hourly pay in the United States is approximately $18.02, which is 26% above the national average. To order AED supplies, call 1-800-225-0230 and press option 1. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Youll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how tos. Lifeline, formerly known as Philips Lifeline, offers medical alert systems and monitoring services. 139.59.14.115 Learn More. (, Philips Kitchen+ app - tasty airfryer recipes & tips, Contact options for professional healthcare solutions. Learn More, We may receive compensation from some providers listed on this page. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. See if you qualify for free cell phone service in Nevada. About. Among Lifelines greatest strengths are the features on its all-in-one GoSafe 2. Philips Lifeline Customer Reviews Where can I find my model number and slash code (Example: HX9352/10)? Some examples: S7788/55, QP2620/65, QT4070/41. Regarding our electric shavers, trimmers or Oneblades:'NL9206AD' is the postcode of the factory; the model number is printed near to it. media contacts, press releases, biographies, picturesandvideo downloads see hereour media contacts. HomeSafe buttons are waterproof up to one meter of water for 30 minutes. When you place an order online, it can take up to 48 hours for the order to be processed. Company contacts | Philips About us Company contacts How can we help you? Disclosure: We are a professional review site that receives compensation from some of the companies whose products we review. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. SafeHome.org may receive compensation from some providers listed on this page. Automatic Fall Detection. To order an AED itself, call the same number (1-800-225-0230) and press option 2. Trial period: 30 days. Without an AARP discount or other deal, Lifeline activation costs $50 for at-home systems and $99.95 for GoSafe 2. Date of experience: January 19, 2023. If the fall is not . Lifeline requires an upfront $99.95 activation fee and charges $49.95 per month with fall detection. North America-based 24/7/365 Response Centers, Supports over 140 languages via interpreter service, Charges an upfront installation fee for any device, with any method of installation. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Lifeline also . Monthly cost for in-home landline service: $20. It costs $29.99 per month and comes with an in-home communicator and wearable help button. For in-home coverage you can choose between landline and cellular units. A sales oriented position to utilize my communications, decision making, persuasion, relationship building, marketing, and creative . Requires user account. Lifeline monitoring prices are slightly high, as noted above. FYI: If you arent happy with your Lifeline system, you can return it within 30 days for a refund on equipment and monitoring. However, it should not be worn in a pool as chlorine can damage the device. Nuc Medicine 5. We are here to help! We will dispatch a neighbor, family member or emergency services based on each unique situation. Its been shown to detect about 95 percent of falls, and false alerts are relatively rare.3. Our commitment to the mission of improving lives is intensified during these challenging times. Mention your AARP membership number when calling Lifeline. Monthly cost for in-home cellular service: $30. Philips lifeline is all I know. ), and. We are always interested in engaging with you. By clicking GET FREE QUOTE, I understand and agree that a representative of Philips Lifeline will be contacting me at the telephone number I provided. IGT 3. Contact us here. https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, LifeLine. Lifeline has the following features. We want to help you stay healthy and arm you with valuable information from trusted resources specifically for you and your loved ones. Philips Lifeline Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Contacting Philips Lifeline Philips Lifeline Phone Number +1 800-635-6156: Customer Service All Philips Lifeline Contact Information Compare Philips Lifeline's phone number, and help-desk. Lifeline systems start at $29.95 per month, in addition to a one-time $50 activation fee, for their in-home landline system. To cancel the service, please call customer service at 1-800-635-6156. Lifeline offers a range of in-home and on-the-go mobile alert systems. This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". Customer Services Portal Have a non-critical service request? Each contact can share their availability within the app. There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. How Lifeline Works. For security purposes, we are not informed why a card is declined. Our Customer Support Specialists can guide you through your options. The actual date it hits your credit card statement or applicable bank account is dependent upon your institutions rules and practices. Koninklijke Philips N.V., 2004 - 2023. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. 2 When reminded by the Philips Medication Dispensing Service, . Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. Publications Read articles on latest trends and insights, best practices and clinical cases, application tips and more. Copyright 2023 SafeHome.org a Centerfield Media Company. Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. Their alert plans start at $29.95 per month and range up to nearly $60 per month. Tocontactour team on press-related matters e.g. Use the full original product model number (e.g. However, this cost is part of Lifelines installation fee. If you or your loved one wants a little extra peace of mind, take a look at the following products. Submit it online 24/7 at our self-service portal. Lifeline Cares is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey. The action you just performed triggered the security solution. We're here to help. My neck cord is worn. However, other free apps for caregivers are readily available, so I wouldnt use it to account for the price difference between Lifeline and other brands. At the time of this writing, Lifeline was offering a discounted rate for new customers. You may choose to install the system yourself for free, or you can choose to have it installed by the company. The action you just performed triggered the security solution. The help button is also waterproof so you can keep it with you while in the shower or bath. Both of these options include shipping costs. 15% Off Medical Alert Service. The customer service phone number is easy to find on the site, and they also offer live chat to help solve problems including installation and billing. One thing to keep in mind when comparing prices is that Lifeline includes in their monthly fees a few costs that other medical alert companies charge as extras. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. Requires user account. To download photos and videos, visitour media library. All rights reserved. Find everything about placing an order, your order status and how to change or cancel an order. HomeSafe buttons are waterproof up to one meter of water for 30 minutes. Register your Philips product You'll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to's. Repair your product and give it a second life Repairing your product helps it to last longer and reduces the environmental impact of your purchase. MR 4. Lifeline offers three unique medical alert systems: two home-based and one mobile unit. Lifeline did not provide the necessary or correct . Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Selected products After all, aging is a journey best navigated together. Were here to help. The company's medical alert service doesn't require any long-term contracts, and multiple medical alert plans are available. Hear what our satisfied customers are saying about us. Lifeline has been swapping 3G devices for 4G LTE devices over the past year. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. If you have not swapped your equipment, Lifeline needs to replace your current system as soon as possible. Both times, I was outside and I fell on the ice and the response was good. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Koninklijke Philips N.V., 2004 - 2023. Our easy-to-use medical alert systems let you summon any type of help whenever you need it, any time of day or night even if you cant speak*.

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